BetPro 360 Privacy Policy —
How We Handle Your Information

1. Introduction

This Privacy Policy explains how BetPro 360 ("we", "us", "the platform") collects, stores, uses and shares personal information when you create an account, use our gaming services, or interact with our website at betpro360.vu.

We are committed to handling your personal data responsibly. This policy is written in plain language so that every player — regardless of technical background — can understand exactly what happens with their information.

By registering an account on BetPro 360, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not create an account or use the platform.

2. Data We Collect

BetPro 360 collects personal data in three main ways: information you provide directly, information generated through your use of the platform, and information received from third-party services involved in payment processing or identity verification.

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. We do not collect data from social media profiles or any source other than those listed above.

3. How We Use Your Data

Every piece of data BetPro 360 collects has a specific purpose. We do not collect information speculatively or hold data that serves no legitimate function related to operating your account.

• Account management: To create, maintain and secure your BetPro 360 account, and to verify your identity when required.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform security: To detect and prevent fraud, bonus abuse, duplicate accounts and other activities that violate our Terms and Conditions.
• Customer support: To respond to your queries and resolve account issues efficiently.
• Responsible gaming: To monitor account activity for signs of problematic play patterns and to apply any self-exclusion or limit settings you have requested.
• Platform improvement: To understand how players use BetPro 360 and to improve the experience — including the cricket betting interface, slot game navigation and mobile performance.
• Communications: To send you important account notifications, such as deposit confirmations, withdrawal updates and security alerts. Promotional messages will only be sent where you have opted in.

4. Who We Share Your Data With

BetPro 360 does not sell your personal data. We share data only where it is strictly necessary to deliver the services you use, and always with appropriate safeguards in place.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data needed to process your deposits and withdrawals in PKR.
• Identity verification services: Where account verification is required, your identity documents may be processed by a third-party verification provider. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Game providers: Third-party studios that supply slot games and fish games on the platform may receive anonymised session data necessary to deliver the game experience. They do not receive your name, contact details or financial data.
• Legal and regulatory authorities: Where required by law, BetPro 360 may share account or transaction data with law enforcement or other competent authorities. We will only do so where legally obliged and will not go beyond what is required.
• Technical service providers: Hosting, analytics and security providers who help operate the platform may process certain technical and usage data. All such providers are subject to data processing agreements that restrict how they use your information.

5. Payment Data

Because BetPro 360 handles real-money transactions in PKR, payment data is treated with an extra layer of care. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit card, the transaction flows through the relevant payment provider's own secure infrastructure.

BetPro 360 records transaction amounts, dates, payment method types and confirmation references. We do not store full card numbers, mobile wallet PINs, bank account passwords or any credential that would give us or anyone else direct access to your payment account.

• All payment methods used on your account must be registered in your own name.
• Transaction records are retained for the minimum period required for account management and security purposes.
• Payment data will not be used for any purpose other than processing your transactions and verifying your account.

6. How Long We Keep Your Data

BetPro 360 retains personal data for as long as your account is active and for a reasonable period afterwards to meet our legal and security obligations. We do not keep data longer than necessary.

• Active accounts: Data is retained for as long as your account remains open and in use.
• Closed accounts: After an account is closed, basic account records and transaction data are retained for a defined period to handle any disputes, chargebacks or legal matters that may arise after closure.
• Communication records: Support messages and email correspondence are kept for a reasonable period to maintain a history of interactions that may be relevant to your account.
• Verification documents: Identity documents submitted during verification are retained only for as long as required to fulfil the verification purpose, and are then deleted or securely destroyed.

Once the applicable retention period has passed, your data is permanently deleted or anonymised so it can no longer be linked back to you. If you would like to request early deletion of your data, contact BetPro 360 support — noting that certain data may need to be retained for legal or security reasons even after such a request.

7. Cookies and Tracking Technologies

BetPro 360 uses cookies — small text files stored on your device — to make the platform function properly and to understand how it is being used. Below is a summary of the types of cookies in use.

• Strictly necessary cookies: These are essential for the platform to work. They keep you logged in during your session, maintain your account state and ensure transactions are processed correctly. These cookies cannot be disabled without breaking core platform functions.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display options, so you do not have to set them again each visit.
• Analytics cookies: These help BetPro 360 understand which pages are visited most, how long players spend on different sections of the site, and where any technical issues are occurring. Data collected is aggregated and does not identify individual users.
• Security cookies: These support fraud detection and account protection by flagging unusual login patterns or suspicious activity associated with a session.

You can manage or block non-essential cookies through your browser settings at any time. Please be aware that disabling cookies beyond the strictly necessary category may affect how certain parts of the BetPro 360 platform function.

8. Security Measures

Protecting your personal data is a core responsibility that BetPro 360 takes seriously. We implement a range of technical and operational measures to protect the information we hold against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your browser and BetPro 360 is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored in hashed form. BetPro 360 staff cannot see your password — only you know it.
• Access to personal data within the BetPro 360 team is restricted on a need-to-know basis. Not all staff can access all data.
• Systems are monitored for unusual activity, and automated alerts are in place to flag potential security incidents.
• Regular security reviews are conducted to identify and address vulnerabilities before they can be exploited.

While we take all reasonable precautions, no system is completely immune to risk. If you suspect that your account has been accessed without your authorisation, change your password immediately and contact BetPro 360 support.

9. Your Rights Over Your Data

You have meaningful rights over the personal data BetPro 360 holds about you. These rights exist to give you genuine control — not just a checkbox on a form. Here is what you can ask for:

To exercise any of these rights, contact BetPro 360 support. We will respond within a reasonable timeframe. In some cases — particularly where data retention is required for security or legal compliance — we may not be able to fulfil a deletion request in full, but we will always explain why.

10. Minors and Under-18 Protection

BetPro 360 is strictly an adults-only platform. No person under the age of 18 is permitted to create an account, deposit funds or use any service on the platform.

We do not knowingly collect personal data from anyone under 18. If we discover — through verification or any other means — that a player is under 18, the account will be closed immediately, all funds will be frozen pending investigation, and the personal data will be handled in accordance with our under-18 closure procedure.

If you are a parent or guardian and believe that a minor in your household has registered on BetPro 360, please contact support immediately. We take these reports seriously and will act quickly to close the account and handle any funds appropriately.

11. Third-Party Services and Links

BetPro 360 may integrate with or link to third-party services — such as payment gateways and game studios — as part of delivering the platform experience. These third parties operate under their own privacy policies, which are separate from this one.

BetPro 360 is not responsible for the privacy practices of third-party services. When your data is shared with a payment processor like JazzCash or Easypaisa to handle a transaction, that data is governed by the payment provider's privacy policy in addition to this one.

We take reasonable steps to ensure that any third party we share data with offers an adequate level of data protection. All third-party data processors who handle personal data on our behalf are bound by contractual obligations that restrict how they use that data.

Game studios providing slot games and fish games on BetPro 360 may collect anonymised gameplay analytics for the purpose of improving their games. They do not receive personally identifiable information about you from BetPro 360.

12. Changes to This Privacy Policy

BetPro 360 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to the platform, or updates to applicable requirements. The date at the top of this page will always reflect when the policy was last revised.

If changes are material — meaning they significantly affect what data we collect or how it is used — we will notify active players through an in-platform message or account notification before the changes take effect.

Your continued use of BetPro 360 after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, particularly if you have been away from the platform for a while.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please get in touch with the BetPro 360 support team.

You can reach us by emailing [email protected]. Please include your registered email address and a brief description of your query so we can assist you as efficiently as possible.

For questions specifically about responsible gaming — including self-exclusion, deposit limits and account cooling-off periods — please visit the Responsible Gaming page or mention it in your support request.